The Gametime Guarantee: Confidence and Protection With Every Ticket
- Information
by Gametime
This article was originally published on and was updated on .
Built to Protect Fans From Purchase to Entry
Buying tickets to a live event should feel exciting—not risky. The Gametime Guarantee exists to give fans peace of mind at every stage of the ticket-buying journey. From checkout through event entry, Gametime stands behind every purchase with clear protections designed to eliminate uncertainty and ensure a smooth experience.
The guarantee reflects Gametime’s fan-first approach and reinforces trust in the platform as a reliable destination for live event tickets.
On-Time Ticket Delivery You Can Count On
Ticket delivery timing can vary depending on the event, venue, and seller release schedules. Gametime ensures that tickets are delivered securely and as soon as they are made available, with fans often receiving their tickets shortly after purchase.
Most importantly, Gametime guarantees that tickets will arrive in time for event entry and will be valid for admission. If any delivery issues arise, Gametime is committed to resolving them quickly so fans can attend their event without stress.
Valid Tickets and Seller Accountability
All tickets sold on Gametime come from verified sellers who have completed a rigorous onboarding and verification process. Sellers are also regularly assessed for performance, including delivery reliability and listing accuracy.
The Gametime Guarantee ensures that tickets are authentic and valid for entry. In the rare event of an issue, Gametime works directly with the fan to make it right.
Lowest Price Guarantee
Gametime is committed to delivering strong value. With the Lowest Price Guarantee, if a fan finds the same tickets listed at a lower price elsewhere after purchasing on Gametime, Gametime will provide 110% of the price difference in credit toward a future purchase.
This guarantee reinforces confidence that fans are getting competitive pricing when they buy on Gametime.
Event Cancellation and Job Loss Protection
If an event is canceled and not rescheduled, fans automatically receive a full refund to their original payment method. Gametime also offers Job Loss Assurance, providing added protection if unexpected circumstances arise before the event.
These safeguards ensure fans aren’t left bearing the cost of situations beyond their control.
A Guarantee Designed for Peace of Mind
The Gametime Guarantee is a commitment to fans -- not just a policy. By combining reliable delivery, authentic tickets, fair pricing protections, and clear cancellation coverage, Gametime removes uncertainty from the ticket-buying process and lets fans focus on what matters most: enjoying the live event.
