Gametime COVID-19 Update


As governments and public health officials try to reduce the spread of the COVID-19 virus by limiting large public gatherings, Gametime is doing everything we can to help our fans.


  • If your event is cancelled, we will notify you of the cancellation and you'll automatically receive 100% refund back to the original method of payment. If Gametime credits were issued for your cancelled event they must be used within 2 years of issuance to remain valid.


  • If your event is rescheduled, we'll notify you of the rescheduled date. If your existing tickets are valid for the rescheduled date, you’ll be able to use them for the new date. If you haven’t yet received your tickets, we will work to get them to you as soon as we can.


  • If your event requires a special ticket exchange, we will provide exchange instructions to you so you can get updated tickets. If you haven’t yet received your tickets, we will work to get them to you as soon as we can.


We're working with performers, teams, and event organizers to make sure you’ll be notified quickly if any changes are made to your event. We understand that this is a unique and trying time. If you have any questions, please reach out to us at and our Fan Happiness Team will be happy to assist. For more detail, see our full Gametime Guarantee



Frequently Asked Questions

Have a question not related to Coronavirus? See our full FAQ for more info about buying and selling tickets on Gametime.


Read the Gametime Blog

We're committed to staying connected throughout the crisis. Check out Off the Cuff for a little extra reading material to pass the time.


Grab Tickets for the Late Summer & Fall

Despite all of the current uncertainty, there are still events planned for later in the year – and artists and teams need your support! Your purchase will be backed by the Gametime Guarantee outlined above, so you can buy with confidence. Search tickets for future events, and give yourself something to look forward to.


Questions? Let's chat: