Announcing Gametime Ticket Coverage, the Most Fan-Friendly Policy in the Industry


Live events look a little different these days, but our mission remains the same: to unite the world through shared experiences. We’re working hard to help fans get back out there safely, giving our customers added confidence when buying tickets during the uncertainty of COVID-19 and beyond. Today we’re excited to introduce Gametime Ticket Coverage, the most comprehensive and flexible fan protection policy in the industry.

With unpredictable cancellations, postponements and countless other unknowns right now, we’ve taken the opportunity to rethink our customer experience. Our program goes beyond standard ticket insurance, which often costs buyers as much as 10% more than their ticket price. Gametime Ticket Coverage is included on all transactions at
no additional fee, providing our fans with strong protections and flexible, fast refunds. When you buy on Gametime, you’ll automatically be covered by the following safeguards at no extra cost: 


Lowest Price Guarantee

If you find a lower ticket price for your event on another marketplace, we’ll match the lower price and offer GT credit equal to 110% of the difference. Visit our Lowest Price Guarantee page for full details. 


Event Cancellation Protection

We’re committed to lightning-fast refunds on all cancelled events. Fans will automatically receive a credit worth 110% of your purchase price, or you can opt for a refund that will be processed within a few days after the event is cancelled – no waiting or guessing!


24-Hour Returns Guarantee

Quick change of plans? Want to hold onto tickets while you coordinate with friends or keep searching? We’ve got your back. When you purchase with Gametime, you can return your tickets within 24 hours from time of purchase for a full credit to your Gametime account, no questions asked.
(Heads up: returns are not accepted within 72 hours of the event start time.)


Job Loss Assurance

Times are tough out there, and we know job security isn’t a guarantee these days. If you lose your job and need a refund on tickets, we’ve got you covered. Simply send us a current unemployment claim dated after your purchase, and Gametime will provide a full refund or credit for the original purchase value. 


On Time Ticket Delivery

This one’s a no brainer. We guarantee you’ll get the tickets you ordered in time for your event, and they’ll be valid for entry. If you have any issues receiving your tickets, simply contact us and we’ll make it right. 


Gametime Ticket Coverage is automatically available to all buyers for purchases made starting September 1, 2020 — just in time for the upcoming NFL season. Questions? Check out the Gametime Ticket Coverage full program details and exclusions, or shoot us a note at


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