Buying tickets with Gametime?
Is Gametime available for iPhone & Android?
Do you guarantee your low prices?
We work around the clock to get you the best prices anywhere. If you do find a lower price elsewhere, we’ll add 110% of the difference between the price you found and our price in Gametime credit to your account. We call this the Gametime Guarantee.
We just need a screenshot of both sources with a timestamp within fifteen minutes of each other (aka 12:30pm and 12:45pm). Also, the prices need to meet the following conditions: Gametime Price Guarantee.
If something comes up or I mistakenly buy tickets, can I get a refund?
We understand that plans change. If you can no longer attend the event, you can sell your tickets for any event that does not require a physical or special delivery ticket. To sell your tickets, follow the steps below:
- Click on the My Tickets tab and hit View Ticket.
- Tap the Sell icon on each ticket you wish to sell.
- Follow the quick selling walkthrough to learn about selling on Gametime.
If you do not want to sell your tickets on Gametime, you can email (or text!) your tickets along to family or friends. For more information on selling on Gametime as well as the Snap N’ Sell feature, please visit our Selling FAQ.
Where’s my city? Where is my team and/or performer?
We organize teams by the city and greater metropolitan area.If you don’t see your city or team, chances are they are available in one of the bigger metros.
What teams and performers do you support?
We have nearly all sports teams, artists and theater shows playing in the United States and Canada. Don’t see your favorite team or performer? Email us at firstname.lastname@example.org -- we’re adding new events and performers every week!
What is your policy on event cancellations (rainouts, postponement, etc)?
The Gametime Guarantee protects 100% of your purchase and promises that your seats will be valid for the purchased event. If the event is postponed, your tickets will be valid for the rescheduled date. If the event is cancelled and not rescheduled, you will get a refund. Please allow 2-4 business days for the refund to fully process with your bank.
Do you accept all major payment methods, including AMEX, as well as Apple Pay, Pay with Google and Venmo?
Yes. Please note that all payments are made in USD on Gametime. Payments made outside of the United States are subject to change based on the international currency exchange of your bank.
Are all prices for Canadian teams in CAD or USD?
All prices on Gametime are in USD. All events will say “USD” as shown below.
What does SRO mean?
SRO means Standing Room Only. These tickets will provide you with entry into your event, however they will not grant you access to a reserved seat once inside the venue.
What does Special Delivery mean?
While most venues now accept mobile tickets, some require unique ticket types. If an event is marked as Special Delivery it means your mobile ticket will not be in the standard Gametime format and might be sent to you electronically outside the Gametime platform. We will send personalized instructions for these events to make sure redeeming your tickets is as easy as possible.
Can I purchase ADA seating on Gametime?
Why is the face value of the ticket sometimes different than what I paid?
The “face value” of tickets is the original price set by the team or event organizers before the start of the event. Due to market demand for a particular event, the prices of the tickets may be different on secondary markets than the face value. We are always working to make sure you are getting the absolute best deals on the market in real time.
How do I use the Gametime Promo Code?
Gametime encourages sharing your unique promo code with friends. When a new friend makes their first purchase using your code they receive $5 off their purchase, and you receive $5 in credit. Share codes must be redeemed pre-purchase and used directly towards a purchase in order to receive $5 in credit. Codes can be redeemed by clicking on your profile in the My Tickets section and hitting the Redeem Code button.
How come I don’t see a credit applying to my account?
If you don’t see your app credit appearing in the My Tickets section, force quit your app and then reopen it. Sometimes it takes a second or two to reflect in your account. Feel free to email us at email@example.com if you are still not able to see your credit balance after this.
Why do I get an error using my share code?
You’ll see an error message if:
- The code has expired.
- The maximum number of people have claimed it.
- You’ve already redeemed it.
- You’ve inputted it incorrectly.
- You’re trying to redeem a code for first-time customers, but you’ve already used a first-time user code or have already been granted first-time user credits by us (no double-dipping!).
Double-check the code and, if you still think it is valid, get in touch with our Fan Happiness team by emailing us at firstname.lastname@example.org.
How do I update or add payment information?
To add, delete or update a credit/debit card on your account, open your profile in the My Tickets tab and scroll down to the Billing section. There you can update your billing information and make any necessary changes to your payment information.
How do I reset my password?
If you can’t remember your account password, we have a few options to help you regain access to your account. First, enter your account email address and tap the Finish and Go button. This will send you an email with a Magiclink that takes your right into your account. No need to remember your password! If for some reason you want to access your account with a password, you can click the button Sign In with Password which appears after sending the Magiclink. You can reset your password on the web page your will be directed to.
How can I share my ticket with someone else?
Any Gametime ticket has the option to be shared by SMS or email to someone else from the "My Tickets" section of the app. Just tap “View” tickets and assign the ticket to a contact!
Where are my tickets delivered?
Most tickets are delivered directly into your account. If you are a new customer, we ask for your email address and phone number after purchase to create your account. Tickets are delivered to the My Tickets section of the app. Once delivered to the My Tickets section, you will be able to view, share, and scan your tickets. If your venue requires the tickets to be printed, you will be able to share your tickets from this section in order to print them. In a few rare instances, physical ticket delivery or other special delivery methods may be required by the team or venue. When this occurs, we will send you special instructions on how to receive your tickets. Below are the ticket types we support, and delivery methods:
- Mobile tickets: in app
- Print tickets: in app and via email
- Delivery tickets: physically shipped to you or available at Will Call
- Special delivery: transferred electronically to you, special instructions provided based on team or performer
When will my tickets arrive?
Our goal is to provide the smoothest, fastest mobile ticketing experience possible. While the majority of tickets are downloaded instantly to the My Tickets section, there are some cases where it takes our sellers a little longer to release the tickets. No need to worry! They will be delivered to you before the start of the event. Please keep in mind that events which require physical delivery or other special delivery methods will have special instructions communicated with each purchaser.
I was notified that my tickets were delivered, but I don’t see them in my account. Why are my tickets not in my account?
If you can’t see your tickets, first check to make sure you are signed into the correct account. Make sure your email and phone number are viewable in your profile and you can see an accurate purchase history. Once you confirm you are in the correct account and still don’t see your tickets, please email us at email@example.com and we will get them sent over to you.
Why is there another name on the tickets?
When teams and performers first issue tickets to season ticket holders, the name of that original purchaser is put on those tickets. If they choose to sell their tickets, their name will still appear on the ticket. Don't worry, they are your tickets now and you're good to go!
My event requires shipping?
Some events and venues only accept hard-copy, physical tickets. If your event requires shipping, we will email you the tracking information so you can stay up to date on the tracking of your purchase!
I see “Printing Required” on the checkout page. I thought Gametime meant No Printing?
Unfortunately, there are events that still require fans to print tickets. Printing required events will have a printing icon on the checkout page (as shown below).
We’re doing our best to encourage all events to provide mobile access. We hope they will soon provide fans mobile access so printing will no longer be required. Here are the two ways to print tickets!
Option 1 - From Email (Available only for events that require printing)
- Click the PDF link in your emailed receipt. All receipts are emailed to the email used for your Gametime account. PDF links only show on receipts for events that require printing.
Option 2 - From Gametime app via “Print” (For events where printing is required)
- Go to the My Tickets section of the app > tap View Ticket > Switch to PDF view at the top of the screen> tap Print > type in the email that you would like to receive the tickets. Login to your email and click the email from firstname.lastname@example.org > click the View ticket link to > download as a PDF > Print!
Option 3 - From Gametime app via “Share” (For events that accept mobile entry)
- Go to the My Tickets section of the app > tap Share > type in the email that you would like to receive the tickets. Login to your email and click the email from email@example.com > click the “View” ticket link to > download as a PDF > Print!
What should I do if my tickets are not scanning?
While we do not expect there to be any issues at the gate, we want our fans to be prepared for anything. If for any reason you are having difficulty scanning into an event, there are a few quick steps that can be taken to help get you in quickly:
- Confirm you are scanning either from an iPhone or Android device, or from a printed PDF ticket. Do not try to scan a screenshot.
- Confirm the barcode scanner machine is actually reading the barcode (if nothing beeps or reads, we recommend turning up the brightness on your screen). If you are scanning a shared ticket, please call the original purchaser to confirm that they have shared the correct ticket with you.
- Confirm you are updated on the latest version of the app.
- Confirm you have tried another gate and another scanner.
- If the above doesn't work, we can resolve your issue faster than the ticket office. Please call us using the phone icon that appears on the day of the event, when viewing your ticket., chat, or email us firstname.lastname@example.org.
What is Gametime Get-In?
The Gametime Get-In Deal is the best way to see the game, if you don’t care about where you see it from. (It’s perfect for those times where you want to hang out at the centerfield bar). We offer you the lowest price possible for the event at the time of your purchase and we will reveal your tickets’ location a few hours before the event begins.
The Gametime Get-In is currently available for a limited number of sports events. It is available for purchase up to 24 hours before the event start time.
Selling tickets with Gametime?
What's the benefit of selling on Gametime?
Gametime offers a fast and efficient way for you to sell your tickets, with market optimized payouts. No need to manage your prices or watch it. We do all the hard work!
Do you guarantee my tickets will sell?
The secondary ticket market is based on fluctuating demand and can be unpredictable. Sometimes events have low demand and sometimes even great events don't sell. While we can't guarantee that your tickets will sell, we do price tickets optimally to give you the best chance of selling your tickets. If you want to guarantee your tickets will sell, check if ‘Sell It Now’ is an option for your event.
What is ‘Sell It Now’ and how it is different from marketplace selling?
For certain events that have the ‘Sell It Now’ option, we offer you the hassle free option to sell your tickets instantly for the stated guaranteed price. If you want a guarantee your tickets will sell, this option is for you! Once you choose to Sell Now, your tickets are sold. You will be paid out 48 hours after the event.
Can I list tickets on Gametime and on other platforms?
If you want to list your tickets elsewhere, you can. But, we strongly discourage this since tickets could sell on both platforms. We, therefore, require that you keep your listing valid on Gametime. If a double sale does occur, or the ticket you sold is not valid for any other reason, you can be penalized up to the full cost of the tickets plus any additional resolution cost incurred by Gametime from the incident.
What if my tickets sell somewhere else first?
If your tickets sell somewhere else first, you need to immediately remove the listing from Gametime. Failure to remove your listing from our app will result in strict penalties. If your listing sold elsewhere and then also sold on Gametime, please email us at email@example.com right away.
Why can’t I adjust the listing price of my tickets?
When either buying or selling tickets on Gametime, we want to make the process quick and easy for you. We take the guesswork out for you, and use everything we know about the pricing of tickets to maximize the odds that your tickets will sell at the best possible price! Prices fluctuate over time. You can always check in the app for the current projected sale price of your tickets. We base these projections off of our pricing knowledge, but the actual sale price may vary.
What are my payout options?
You can get paid out in Gametime credit or via PayPal. By default, the payout is set to Gametime credit, unless you select PayPal. You can switch your choice up to 48 hours after the event. However, once the payment has been processed you are no longer able to switch between these payout options.
When will I get paid?
You will get paid 48 hours after the event. If paid out in Gametime credit, the credit will automatically be applied to your account. You can view your credit in the My Tickets section of the app. If paid out in Paypal, you will receive the payout amount to the specified Paypal email address.
Why do I see a different payout amounts between the Gametime credit and Paypal options?
If you select to get paid out in Gametime credit, we give you an extra bonus! You can select which payout option you want up until the time of the payout, which occurs 48 hours after the event.
What if I have a larger pack of tickets but I only want to sell a few? Is that possible?
Yes! You can select which individual tickets you would like to sell from a larger group of tickets. Once you select 'Sell Ticket' from the selling view, you will be prompted to select which tickets you want to sell. If you are selling more than one ticket, the tickets must be next to each other.
What happens if the event is cancelled?
We will refund you the original price of the ticket in the original payment form, and remove any credit associated with resale of your sale. If your ticket sold more than you originally paid, you will receive the difference in Gametime credit.
What if my tickets don’t sell?
The ticket market is based on fluctuating demand and can be unpredictable. Sometimes events have low demand and even great events don’t sell. To give your tickets the best opportunity to sell, your tickets may be sold individually. You will only receive a payout for tickets that are sold.
What can I do next time to increase my chances of selling?
Listing tickets earlier allows more people to find and buy them! For the best chance to sell, list your tickets as early as possible and let your friends know on Facebook or elsewhere that you’re selling!
I sold my tickets with Sell It Now but changed my mind and want to go. Can I get my tickets back?
Once you sell your tickets, we immediately deliver them to the buyer, so we are not able to take them back. If you’d like to attend the event, your best option is to repurchase.
Feel free to contact our Fan Happiness team by emailing us at firstname.lastname@example.org. If it is day of your event and you have an urgent situation, you can contact us by phone via the number provided in the app for all purchasers between 6:00am to 9:00pm PST.